For some time, I used to be a reliable vendor on Cardmarket, certainly one of Europe’s most well known platforms for trading playing cards. I managed an ideal track record — above 400 good opinions, zero disputes, and reliable, Specialist provider. But just one unjustified dispute, dealt with by Cardmarket workers members Silvia Parravano and Christian Tobehn, transformed every little thing. In this article, I will share my personal practical experience, explain the structural flaws in Cardmarket's dispute method, and difficulty a stark warning to other sellers.
A clean up history developed in excess of Years
A tested Seller With 100% good suggestions
ahead of the incident, I had been precisely the kind of vendor each and every marketplace values. I shown investing playing cards accurately, described conditions transparently, and shipped promptly. I never ever obtained an individual criticism website — only praise.
The Importance of belief on Cardmarket
Reputation is all the things for sellers on Cardmarket. a person oversight — even one that isn’t your fault — can problems yrs of effort. That’s what makes my story so alarming for Other people working around the platform.
The Dispute That Shattered My Standing
purchaser purchased the incorrect Card, Then Blamed Me
The trouble began any time a customer requested a card listed precisely by identify, established, and condition. Upon acquiring it, they falsely claimed I'd despatched the “Erroneous Edition” — despite very clear listing evidence exhibiting I hadn’t.
evidence dismissed by aid
I submitted screenshots on the listing, card Variation, and issue to confirm my precision. But Cardmarket guidance, especially Silvia Parravano, overlooked the information. rather than examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling in the Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t admit my proof or ask for any counterevidence from the buyer. She simply just blocked my account. No Listening to. No next feeling. No appeal.
No Warning, No Communication
What manufactured this worse was the suddenness with the action. I had been locked outside of my account right away. My appeals — requesting a review or escalation — were being achieved with automated responses or silence. Silvia Parravano exercised complete authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In abide by-ups, my situation was also noticed by Christian Tobehn, Yet another member of Cardmarket's guidance crew. however, in lieu of reviewing the specifics objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automatic deflections and also a long term ban.
A sample of vendor Disregard
Are trustworthy Sellers staying Silenced?
After this working experience, I began researching on the internet forums and Group threads. I speedily discovered I wasn’t by itself. Dozens of prolonged-time sellers described related ordeals — a lot of involving Silvia Parravano.
A common concept? Buyers generally gain, even when Improper — and sellers are left voiceless.
How This Hurts the complete Marketplace
even though platforms need to safeguard consumers, ignoring proof from honest sellers results in a damaged ecosystem. When believe in is 1-sided, bad actors make the most, knowing they’ll be shielded by biased guidance brokers.
The Problem: No Oversight, No charm
Lack of Transparency in Cardmarket’s technique
essentially the most alarming situation is the absence of an appeals course of action. Once employees like Silvia or Christian make a decision, it’s closing. There’s no next review, no accountability, and no way to revive access to your account — no matter how solid your evidence is.
danger of Abuse and Blackmail
In my scenario, I used to be indirectly coerced into refunding a Fake assert — or lose my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer service.
Financial and psychological repercussions
organization reduction Overnight
I invested many years in developing my seller profile. All that effort was worn out promptly, along with probable potential earnings. My seller dashboard, get history, and loyal client base — all long gone.
psychological Toll with a Trusted vendor
This wasn’t just a company strike. it absolutely was demoralizing. being taken care of just like a fraud right after several years of integrity was emotionally devastating. I followed every single rule, and nevertheless acquired punished.
What Cardmarket need to Do to Regain rely on
Platform Reforms Are Urgently necessary
If Cardmarket wishes to keep excellent sellers and prevent long term abuse, it will have to:
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✅ Introduce a transparent attractiveness approach for blocked accounts
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✅ have to have disputes being reviewed by a minimum of two independent aid brokers
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✅ educate personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who post crystal clear, factual proof
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✅ create accountability metrics for staff choices
without the need of these improvements, genuine sellers will continue on being collateral injury within a technique that blindly favors prospective buyers.
remaining views: Be Wary, keep Documented
If you're at the moment providing on Cardmarket, don’t presume your ideal document will shield you. you might be always just one customer complaint — even a Phony a person — faraway from becoming silenced.
Protect oneself by:
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Taking screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account details routinely
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making ready for disputes — Even when you do practically nothing Mistaken
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn should really serve as a significant warning to anyone making use of Cardmarket. I thought while in the System. I performed by The principles. And I continue to bought eradicated without the need of cause.
If Cardmarket proceeds to ignore vendor legal rights, much more trusted distributors will stroll away. And when that occurs, the platform won’t just lose sellers — it’ll eliminate its reliability.
Has a thing very similar happened to you personally? Share your practical experience and help raise recognition. Sellers are worthy of greater.